FAQs

Booking
Air Travel
Car Rentals
Rail Tickets
Hotels
Service Fees and Payment
Group Travel


Booking

Am I required to book on Travel OnLion?

You are encouraged, although not required, to purchase through Travel OnLion, which has been proven to produce the lowest fares consistently ($379 last F/Y), charges the lowest service fees, and is available 24/7. Travel OnLion reservation expenses also interface with the University’s travel expense system.

Air Travel

Does Penn State have an airline contract?

The University has a contract with Delta Air Lines, which has merged with Northwest Airlines. This discount is available through Travel OnLion or Anthony Travel. It is not available on the Delta website or any other third-party site.

Must I purchase my airline ticket through Travel OnLion if I found a lower fare elsewhere?

You don’t need documentation for a lower fare unless the air line ticket is being paid with federal funds. Comparison is highly recommended for fares over $1,000 to document that the fare is reasonable. If airfare does not appear reasonable, especially in comparison to others on the same trip, an explanation may be required.

I can log into the tool but cannot search for flights. What could e the problem?

Most likely you have an error in the passenger’s travel profile that is stopping you from proceeding to the search option. It is also possible that a popup blocker is on. If you cannot determine where the error is, contact Anthony Travel for assistance.

Where do I get my confirmations for the reservations I book online?

When you book online, you will get either two or three confirmation emails. You will get a confirmation if you put a reservation on hold. You will get one if you book a reservation and you will get a final confirmation with ticket numbers when the ticket has been issued. If you do not get the final confirmation within 24 hours of purchase, check your trip library to see if the status shows “ticketed.” If it does not show “ticketed,” contact Anthony Travel.

If I'm traveling on federal funds, must I purchase a higher-priced ticket on an American flag carrier if I can find a cheaper fare on a foreign carrier?

Anyone traveling on federal funds must purchase their tickets on an American flag carrier if one is available, regardless of the ticket price.

Am I permitted to fly first or business class?

If two conditions are met:

  1. The flight segment travel time is more than four hours.
  2. The difference in cost between economy or coach and business/first class is approved to be paid on unrestricted gift funds (generally controlled by the Budget Executive). You must have documentation showing the comparative cost.

Travelers paying with federal funds are not permitted to fly business or first class.

I purchased a refundable ticket with Travel OnLion and I need to cancel it. What is the process to get a refund?

You may contact Anthony Travel the airline directly and the credit will go back to the original form of payment used when the ticket was purchased.

How do I apply a credit/unused ticket when making a reservation in Travel OnLion?

If you have a credit to apply to a new reservation, you must put a note in the “notes to travel agent” field of your reservation so Anthony Travel knows to apply the credit to the new reservation.

How do I make changes on current tickets that have not been traveled on yet?

Contact Anthony Travel if you booked through them, or contact the airline directly.

What if I have to cancel my reservation?

Contact Anthony Travel if you booked through them, or contact the carrier directly before flight time for the value to stay available. If you cancel after flight time, the value is forfeited.

Can I book reservations after hours?

Travel OnLion and Anthony Travel are available 24/7 for your convenience.

Why are we cautioned not to purchase airline tickets that include multiple carriers?

When multiple carriers are booked on one airline ticket, approval must be obtained from all carriers if a refund is being requested. When the unused tickets are reissued for a new reservation, all carriers on the original ticket must again be booked on the new ticket, which can be hard to do if the destination has changed.

Why must I provide my gender and birth date when booking air?

The Department of Homeland Security requires the Transportation Security Administration (TSA) to collect birth dates and genders of all passengers to be used for checking each passenger against the TSA’s “No Fly List.” This is being done to reduce the number of passengers with names similar to those on the No Fly List from being selected or additional screening unnecessarily.

Will I get reimbursed for checked bags?

University travel policy will reimburse for one checked bag per person. If an additional bag fee is being claimed, justification for the additional bag must accompany the travel expense.

What should I do if I miss my flight?

Immediately notify the airline so that you are not considered a “no show." The airline can assist you with re-booking on the next available flight. If there is a mechanical problem, delay, canceled flight, or missed connection, most airlines will try to rebook you on the next available flight at no charge; however, they are not required to do so at no cost. To help prevent missing your flight, check your flight status to see if departure times or gates have changed and make sure you have sufficient time between connections.

Car Rentals

Must I use University Fleet for car travel?

University Fleet should be a traveler’s first choice over car rental.

Where should I book my car rental and what insurance should I accept?

Travelers are encouraged to book car rentals at Travel OnLion, Anthony Travel, or the direct link to National Car Rental and Enterprise Rent-A-Car. Booking there insures the proper insurance coverage, the best contract rates, and no service fees.

Can I use my debit card for car rental?

No, car rental companies will not accept debit cards for payment.

Why must I book my car rental through National or Enterprise when I can find a better daily rate?

When comparing car rental rates, the cost of Collision Damage Waiver (CDW) coverage and Supplemental Liability (SLI) coverage must be factored into the non-contract pricing. If you find a price with another major car rental vendor that includes the above insurances at a lower rate, you must document the pricing to be reimbursed for the non-contract rental.

What insurance is provided both domestically and internationally on car rental?

Both National Car Rental and Enterprise Rent-a-Car provide Collision Damage Waiver (CDW) coverage for the full value of the car and Supplemental Liability Coverage for all rentals. National also provides CDW on their international rentals, but in most countries, a deductible will apply on any claims. The Enterprise agreement is a domestic agreement.

I don't need car insurance because I have insurance on my personal credit card or with my personal car insurance. Why must I use the contracted car rental agencies?

The University’s Risk Management Office determined that travelers must use the University’s contract vendors that include insurance in their rates, or purchase the insurance should it be determined and documented that another vendor is cheaper, even when purchasing the insurance. This decision was made to reduce the University’s exposure in the case of an accident.

What is I have a car reservation that needs to be canceled or changed?

Contact Anthony Travel if you booked through them, or contact the car company directly.

What should I do if I'm involved in an accident?

Immediately contact National Car Rental or Enterprise Rent-a-Car and call the police to obtain a police report. Failure to do so will result in the agreement being void and coverage not being provided.

I am a graduate student. May I rent a car from National or Enterprise?

You may rent a car for University business, but not for personal travel, as per the terms of the contracts.

May I rent GPS with my business rental and be reimbursed?

It is up to the department to determine the business need of the GPS and approve or disapprove of the rental. If approved, National Car Rental offers GPS at a discount rate as a part of our contract.

Rail Tickets

Where can I book rail tickets?

Travelers may purchase rail tickets directly from Amtrak.

Can I book a first class or sleeper car rail reservation?

The budget executive must approve reimbursement for first class or sleeper car reservations.

Hotels

Does the University have discount programs with hotels?

The University has discounted rates with Club Quarters and at the Penn State Hotel Reservations website. Both are available on the Travel home page. Discounted hotels at the University’s campus locations are also listed.

Must I book my hotel reservations through Travel OnLion?

No, you may book through any source.

How can I pay for a require deposit on a conference hotel reservation?

You can pay the deposit with a purchasing card, corporate card, or your personal credit.

What if I need to change or cancel a hotel reservation?

Contact Anthony Travel if you booked through them, or contact the hotel directly.

Service Fees and Payment

How do service fees online compare to a full-service reservation?

Service fees are as follows:

  • Travel OnLion, No fee
  • Anthony Travel,  No fee
  • Outside travel agencies, Approximately $30

Does the University permit the use of the purchasing card for travel?

Yes, the University recommends the purchasing card as the first choice for paying for business travel.

May I use my own personal credit card for payment?

If you are including personal travel in your business reservations, you may use your personal credit card. When business travel tickets include some personal travel, it is important that those costs are determined prior to purchase and any appropriate portion be paid for by the traveler at the time of ticketing.

Group Travel

Can I book group travel through Travel OnLion?

Although group travel cannot be booked through Travel OnLion, you may book group travel through Anthony Travel